Your account manager will take a lead role and advise you on many areas of your companies' travel policy and procedures.
Just opened an office in a new city? Your account manager will be able to assist in putting together a hotel programme or negotiating a discount with your preferred airline. Supplier negotiation & management is one of the core competencies of our account managers. Leave it with us, you’re in good hands.
We incorporate customised continuous improvement initiatives into each client’s annual Business Plan. This is mutually agreed & aligned with your strategic travel programme objectives & development plans. Pro-activeness & continuous improvement plans become a joint partnership activity with each client.
Not sure how your policy needs to change post COVID? Or maybe you don’t have a travel policy at all and don’t know where to start. We’ll walk you through the process and advise on best practices and industry standards.
Your account manager will create an annual business plan and a longer term 3 year or 4 year plan which are measured through Key Performance Indicators and SLA targets. Appropriate activities are tracked, measured, reported and consolidated to a customised score card and visual report.
Our team of Account Managers assume overall responsibility for the Atlas Travel service provision. They are the catalyst for implementing new technological efficiencies, savings initiatives and service improvement. They ‘own’ the relationship with our customers and take a hands-on approach to travel management.
From supplier management to advice on monitoring and offsetting your CO2 emissions, your Account Manager is there to advice and assist your team every step of the way.
At Atlas travel we believe in creating a partnership with our clients and developing long term relationships. We believe the role of our Account Managers’ encompasses more than just managing an account; it is about developing a partnership approach.
Targeted client surveys, ‘Town Hall’ style feedback sessions, quarterly business reviews and face to face meetings. These are just some of the ways our account mangers interact with our customers and use their feedback to adjust our service.