Atlas Travel have just launched their latest ebook with an example of Storm Ophelia and an example of duty of care in the digital Age. Worth the read and here is a snapshot with our experience in engaging with corporate customers who were affected at the time.
In October 2017, Storm Ophelia threw the plans of thousands of people travelling to and from Ireland into disarray with many flights in and out of Ireland cancelled as a result of the weather conditions. Ryanair, EasyJet, Aer Lingus and Flybe all grounded dozens of flights, with a total of 180 flights cancelled at Dublin Airport.
We worked with our customers to account for travellers and helped those affected around the clock. All business travellers were accounted for and either returned home safely or continued their travel safely. On that day we managed over 700 calls to our contact center in Dublin, inquiries increased by 174% with 130% additional hours worked to alleviate customer issues.
It is especially in times like this that we truly support how Atlas Travel steps up, mobilises your staff and is relentless in making sure that your employees are contacted and communicated with in times of need.
Atlas Travel Increased staffing levels in all regions to handle large call volume and reschedule all flights affected on behalf of its corporate customers. Helped travellers around the clock.
This is one example of how we strive to drive relevant duty of care solutions for our corporate customers.
About Atlas Travel
Atlas Travel is a modern travel company who have driven change and innovation in travel for over 50 years. We are a next generation corporate travel management company with a difference.
The Atlas difference is our ability to deliver smart solutions coupled with our commitment to deliver the highest quality personalised serviced while helping companies transform their travel programme.
We are an Irish-owned and managed company who have been recognised by Deloitte as a “Best Managed Company 2017 and 2018” and have been voted “Best Corporate Travel Management Company” in 2015 & 2016 by the Irish Travel agents association and “Best Travel Management Team” at the Institute of Travel Management Awards 2018.
We look forward to working with you to assess your needs now and into the future. We have extensive experience of working with customers to facilitate transition to a new service and we would greatly appreciate the opportunity to manage your travel programme.
Experience the Atlas Travel difference for yourself.